Please read our condtions of sale here. We go to great lengths to pack our plants well for transport but sometimes couriers can still damage them or leave them without light and water for far too long. In this case we are sorry but we cannot be responsible for thier mistakes. If you have lost or damaged plants please lodge a claim with them here. You can arrange for a pick upin Kumeu from here. And if you know of a fantastic courier service that will travel to rural places within NZ we would love to hear from them. Please tell us your amazing story here!
For more information on COVID 19 and how we are keeping safe please visit our COVID 19 Update page
COVID 19 PANDEMIC STATUS: We can now freight your order from Tuesday 28th April 2020. Please order online or make an inquiry about your product. Please be patient as there may be some delays with couriers.
Here are some terms we use:
Budget Grade = Bare rooted, a baby plant or pup, ships wrapped in potting mix, will need some TLC before planting out into a large garden. Landscape Grade = >1 Litre or more, strong and healthy for planting out. Premium Grade = >1.3 Litre or more, larger than landscape Grade, nice and bushy. Superduper Grade = >3 Litre or more, may have multiple stems, very bushy, an eyecatcher :-)
We use FASTWAY Couriers to deliver our plants. We pack our plants very carefully but on occasion damage can occur. We cannot be liable for their mistakes and any requests for refunds will need to be made through Fastway using your shipping number.